Subscription Policy
Subscription Policy & Cancellations
At Alchemy Fit, we want you to feel confident subscribing. This policy outlines your rights and our process for cancelling a subscription.
Cancellation via Customer Portal
You may cancel your subscription at any time by logging in to your account at alchemyfit.co and managing your subscription directly under "My Subscriptions." There is no notice period required for cancellations made this way — your subscription will end at the close of your current billing cycle and you will not be charged again.
Cancellation by Email
If you wish to cancel by contacting us directly, a 30-day written notice is required. Email cancellation requests must be sent to info@alchemyfit.co with the subject line "Subscription Cancellation" and your order details.
Requests received within 30 days of your next billing date will take effect at the following billing cycle. You will receive your upcoming order and will not be charged thereafter.
We aim to confirm all email cancellation requests within 2 business days.
Refunds on Cancelled Subscriptions
No cancellation fees apply. Orders that have already been processed and dispatched prior to a cancellation request cannot be refunded unless the product is faulty or damaged. Please refer to our [Refund Policy] for full details.
Pausing Your Subscription
If you'd like a break rather than a full cancellation, you can pause your subscription for up to 3 months via your account portal or by emailing us. This may be a better option if you have existing stock and plan to continue in future.
Your Consumer Rights
As a UK consumer, you are protected under the Consumer Contracts Regulations 2013. You have the right to cancel a new subscription within 14 days of your first order without giving a reason (cooling-off period). If your first order has already been dispatched, standard return conditions apply.
Nothing in this policy affects your statutory rights.
Changes to This Policy
We reserve the right to update this policy at any time. Existing subscribers will be notified by email at least 30 days before any material changes take effect.
For any questions, contact us at info@alchemyfit.co
