Refund policy

We want you to be confident ordering from us. This policy explains your right to cancel, how to return an order, and how refunds work. Nothing here affects your statutory rights.

Your right to cancel

If you are buying as a consumer, you have the right to cancel your order within 14 days without giving a reason.

The 14-day period starts the day after you receive your goods — that is, the day you or someone you nominate takes physical possession of them. It does not run from the date you placed the order.

If your order arrives in more than one delivery, the 14 days start the day after you receive the last item.

How to cancel

Tell us clearly that you want to cancel, before the 14 days are up. You can:

• Email us at info@alchemyfit.co — this is the quickest way, and we will confirm receipt; or
• Use the cancellation form at the end of this policy; or
• Write to us at the returns address below.

Any clear statement is enough. You do not have to use our form.

We ask that you email us before sending anything back so we can note your return and make sure nothing goes astray. This is a courtesy request, not a condition. You do not need our permission or a reference number to exercise your right to cancel, and you may send your return to the address below at any time within the deadline.

Sending the goods back

Once you have told us you are cancelling, send the goods back to us within 14 days.

Returns address:

Alchemy Fit Returns
53 Eckington House
Fladbury Road
London N15 6SH
United Kingdom

Please include your order number inside the package. Without it we may be unable to identify your order, which will delay your refund.

We recommend using a tracked service and keeping proof of postage. Until the goods reach us, they remain your responsibility.

Who pays for return postage

You pay the cost of returning the goods to us. We do not provide prepaid return labels and we cannot reimburse your return postage on a change-of-mind cancellation.

This does not apply where goods are faulty, damaged, or not what you ordered — see Faulty or incorrect items below. In those cases we cover return costs.

What we can and cannot accept

Our products are food supplements supplied in sealed packaging.

• Sealed and unopened — we accept these back under the cancellation right above.
• Opened or unsealed — we cannot accept these back once the seal is broken, for health protection and hygiene reasons.

This reflects the exception for sealed goods which are not suitable for return for health protection or hygiene reasons, where they have been unsealed after delivery.

You are free to handle and inspect the goods as you would in a shop. If you handle them beyond what is necessary to check what they are, we may reduce your refund to reflect any loss in their value.

This exception does not apply to faulty goods. If a product is defective, your rights are unaffected whether or not it has been opened.

Refunds

Once we receive your return and confirm the seal is intact, we will refund you.

We refund to your original payment method within 14 days of receiving the goods back — or, if earlier, within 14 days of you providing evidence that you have sent them.

Your refund includes:

• the price you paid for the goods; and
• the standard outbound delivery charge you paid, if any.

If you chose a faster or upgraded delivery option, we refund the cost of our standard delivery, not the premium.

If you cancel only part of an order, we refund the price of the returned items. Delivery charges are refunded only where you cancel the whole order.

Faulty or incorrect items

If something arrives damaged, defective, or is not what you ordered, contact us at info@alchemyfit.co with your order number and a photograph. We will put it right.

These rights sit alongside the cancellation right above and are not limited by it. Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If they are not, you may be entitled to a repair, replacement or refund depending on the circumstances, including a short-term right to reject within 30 days of delivery.

We cover return postage on faulty, damaged or incorrect items.

Subscriptions

If you subscribe, you can cancel at any time through your account. See our Cancellations Policy for how billing cycles work. Your 14-day cancellation right on your first order is unaffected.

Model cancellation form

You only need to use this form if you want to. Any clear statement that you are cancelling is enough.

To: Alchemy Fit, 53 Eckington House, Fladbury Road, London N15 6SH, United Kingdom — info@alchemyfit.co

I hereby give notice that I cancel my contract of sale of the following goods:

Ordered on / received on: ______________________

Order number: ______________________

Name of consumer: ______________________

Address of consumer: ______________________

Signature of consumer (only if this form is notified on paper): ______________________

Date: ______________________

Contact

Email: info@alchemyfit.co
WhatsApp: 07983377361
Support hours: Monday to Friday, 9am to 5pm UK time. No weekend support. We respond within 24 hours.

Trading name: Alchemy Fit
Registered office: Alchemy Fit Supplements UK, 124 City Road, London EC1V 2NX, United Kingdom

Please note our registered office is not a returns address. Send returns to the returns address above.