FAQs
How can I contact Alchemy Fit?
Email us at info@alchemyfit.co or message us on WhatsApp on 07983377361. Support hours are Monday to Friday, 9am to 5pm UK time. We respond within 24 hours.
Do you ship worldwide?
Yes.
Where do you ship from?
We ship from the United Kingdom.
Can I change or cancel my order?
As we aim to process orders as fast as possible, please request any changes or cancellations within 12 hours of ordering. After that we may be unable to stop the order leaving us — but you can still return it under your 14-day cancellation right. See our Refund and Returns Policy.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, Shop Pay and Klarna.
When will my order be processed?
We process orders Monday to Friday. Orders are dispatched within 1–3 working days. We do not dispatch at weekends. Please allow extra time during holidays and sale periods.
How long will it take to receive my order?
UK orders typically arrive within 48 hours of dispatch via Royal Mail Tracked 48. International orders typically arrive within 5–15 working days depending on destination and local customs. Please allow up to two weeks before reporting an order as missing.
What if I don't receive my order?
If your order has not arrived within 30 days of dispatch, contact us and we will resolve it.
Will I be charged customs and taxes?
Prices on our site are shown in GBP. Orders shipped outside the UK may attract import duties, taxes or customs fees on arrival, determined by your local customs office. These charges are your responsibility and are not covered by us. We are not responsible for delays caused by customs in your country. Contact your local customs office for details.
How do I return an item?
You have 14 days from the day you receive your order to cancel it, and a further 14 days to send it back. We accept returns on sealed, unopened products — once a seal is broken we cannot take a supplement back for hygiene reasons.
Email us at info@alchemyfit.co and we will help. Full details, including the returns address and the cancellation form, are in our Refund and Returns Policy.
If something arrives faulty, damaged or incorrect, contact us with a photo and your order number — we will cover the return cost and put it right.
What if the item(s) I received are defective, incorrect or damaged?
Contact us with your order number and photographs of the item. We will make it right and cover the cost of return.
When will I receive my refund?
Refund timings are set out in our Refund and Returns Policy. Once we have issued your refund, your bank or card provider may take a further few days to post it to your account.
