Cancellation policy
This policy explains how to cancel an order or a subscription. Nothing here affects your statutory rights.
Cancelling an order
You can cancel an order by emailing info@alchemyfit.co within 12 hours of placing it. Include your order number. If it has not yet been packed, we will cancel it and refund you in full.
After 12 hours your order may already be processed or dispatched, and we may not be able to stop it. If that happens you can still return it — you have 14 days from the day you receive your order to cancel, and a further 14 days to send it back. See our Refund and Returns Policy for how that works.
Pre-orders and low-stock items
Some items are sold on pre-order or with an extended dispatch time of up to 14 days. You can cancel these at any point before dispatch for a full refund — just email us.
Once dispatched, the normal return process applies.
Refunds on cancelled orders
If we cancel your order before dispatch, we refund the full amount to your original payment method, including any delivery charge you paid.
We process refunds promptly. Your bank or card provider may then take a further 3–5 working days to post it to your account.
Orders we are unable to accept
Occasionally we may be unable to accept an order. This can happen if:
- the product is out of stock;
- there was an error in the price or product description; or
- we have reason to suspect fraudulent use of a payment method.
If this happens we will tell you as soon as possible and refund you in full. You will not be charged.
Subscriptions
If you subscribe to a repeat delivery, you can cancel at any time. There is no minimum term, no notice period and no cancellation fee.
To cancel, either:
- Log in to your account at alchemyfit.co and cancel under "My Subscriptions"; or
- Email info@alchemyfit.co with the subject line "Subscription Cancellation" and your order details.
Both routes work the same way. Your subscription ends at the close of your current billing cycle and you will not be charged again. If an order for the current cycle has already been processed and dispatched, that order will still arrive.
We confirm email cancellation requests within one working day.
Pausing instead. If you would rather take a break than cancel, you can pause your subscription for up to 3 months through your account or by emailing us. This is often the better option if you have stock in hand and plan to continue later.
Your first order. Your 14-day right to cancel applies to your first subscription order in the same way as any other order. See our Refund and Returns Policy.
Your consumer rights
As a UK consumer you are protected by the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015.
You have the right to cancel most orders within 14 days of receiving them, without giving a reason. Goods must be as described, fit for purpose and of satisfactory quality.
Nothing in this policy limits those rights.
Changes to this policy
We may update this policy. If you have an active subscription, we will email you at least 30 days before any material change takes effect.
Contact
Email: info@alchemyfit.co
WhatsApp: 07983377361
Support hours: Monday to Friday, 9am to 5pm UK time. No weekend support. We respond within 24 hours.
Trading name: Alchemy Fit
Registered office: Alchemy Fit Supplements UK, 124 City Road, London EC1V 2NX, United Kingdom